Logicalis-CIO-Report-2026 - Flipbook - Page 14
Fro m co n F i d e n c e to ca pa b i l i ty
here is a strong sense of
T
con昀椀dence in how CIOs view
their organisation’s position on AI.
Compared to peers, many believe they
are already ahead across generative,
predictive and agentic capabilities,
Two-thirds of CIOs
don’t strongly believe
they can scale AI
beyond pilots
and that perception matters. It signals
momentum, investment and seriousness
of intent. But being further ahead than
others does not necessarily mean being
ready to operate AI at enterprise scale.
89% say they’re
‘learning as they go’
That distinction becomes clear when
CIOs move from comparison to
capability. AI is already delivering value
in speci昀椀c areas, particularly where data,
ownership and processes are relatively
well established. The strongest impact
is being seen in predictive analytics
and forecasting (56%), followed by
improvements to customer experience
and service delivery (both 45%), and
in supporting innovation and idea
generation (43%). These are meaningful
gains, and they show that AI is 昀椀rmly out
Logica Lis gLoBa L cio R EPo RT 2026
of the experimental phase.
14
What they don’t yet show is consistency.
beyond pilots and proof-of-concepts
These successes tend to sit within
(65%). A similar proportion are not
de昀椀ned functions or motivated teams,
strongly con昀椀dent that AI investments
rather than forming part of a repeatable
have yet delivered measurable business
enterprise model. AI is working, but it is
value (62%). This 昀椀gure has barely
not yet embedded.
changed since 2025, suggesting that a
year on, not enough progress has been
This is where con昀椀dence begins to soften.
made in turning AI investment into
When CIOs consider their ability to move
business returns.
from early success to organisationwide impact, almost two-thirds are not
These 昀椀gures point to a familiar pattern.
strongly con昀椀dent they can scale AI
AI has proven its potential, but it has not
